Our Commitment to Privacy

MAKAL Independent Workplace Analysis & Workers Compensation Advisory (MAKAL) is committed to protecting the privacy, confidentiality and security of personal and sensitive information.

We handle information in accordance with applicable Australian privacy legislation, including the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), where applicable, and relevant state and territory requirements.

Collection and Use of Information

In providing workplace analysis, workers’ compensation advisory, injury management, return-to-work and independent workplace investigation services, MAKAL may collect personal and sensitive information, including employment records, medical information, workers’ compensation documentation and workplace incident reports.

Information may be obtained directly from individuals or through employers, insurers, self-insurers, medical practitioners and other authorised sources.

We collect and use information only where reasonably necessary to deliver our services, fulfil professional obligations or meet legal requirements. Sensitive information is collected with consent where required, or as otherwise permitted by law.

Confidentiality and Disclosure

MAKAL treats all personal and sensitive information with appropriate care and confidentiality.

Information is only disclosed where authorised or legally permitted, including to relevant employers, insurers, medical practitioners, legal advisers, regulatory authorities or professional service providers as necessary for an engagement.

MAKAL does not sell personal information or disclose confidential client information for unrelated marketing purposes.

Australian Data Storage and Security

All MAKAL client information and technology-system data is stored in Australia.

MAKAL takes reasonable steps to protect information against unauthorised access, misuse, loss or disclosure through appropriate security measures, restricted access and confidential information-handling practices.

MAKAL does not ordinarily disclose personal or sensitive information to overseas recipients. Any proposed overseas disclosure will be assessed against applicable privacy and confidentiality obligations.

Website Information, Access and Correction

Our website may collect basic technical information through cookies, hosting services or analytics tools. Information submitted through our contact forms is used to respond to enquiries.

Individuals may request access to, or correction of, their personal information, subject to applicable legal requirements and exceptions.

Personal information is retained for as long as necessary to meet legitimate business and legal obligations and is securely destroyed or de-identified when no longer required.

Privacy Enquiries and Complaints

For privacy enquiries, requests for access or correction, or concerns about how information is handled, please contact MAKAL.

Complaints will be considered confidentially and within a reasonable timeframe. Individuals may also contact the Office of the Australian Information Commissioner at www.oaic.gov.au.

MAKAL Independent Workplace Analysis & Workers Compensation Advisory

Phone: 0417 621 187

Website: www.makalinvestigation.com.au

Email: admin@makalinvestigation.com.au

© 2026 MAKAL. All rights reserved.